Rights of withdrawal for consumers
(A consumer is any natural person that enters into a transaction for a purpose that can be attributed neither to their commercial nor independent vocational activity)Conditions of withdrawalRights of Withdrawal
You may cancel your contract within 14 days without giving reasons in writing (i.e. letter, fax, email) or – if the goods are left to you before the expiry of the time limit – can be revoked by the return of the goods. The time limit begins upon receipt of this notification in writing, but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfil our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To conserve the revocation period it is sufficient to send the revocation or product.
The revocation must be sent to:Ines Gnörich, Königstraße 11, 01097 Dresden, Germany
Email-Address: firstname.lastname@example.orgConsequences of withdrawal
In case of an effective withdrawal, the mutually received services and any potential uses (i.e. interest) shall be surrendered. If you can not reimburse the services and usage (i.e. user advantages) received fully or partially, or only in deteriorated condition, you will be obliged to pay compensation.
For the deterioration of the goods and derived benefits, you must pay compensation, as long as the usage or the deterioration is due to contact with the goods that goes beyond the consideration of the characteristics and functions of the object. By "testing the characteristics and functions" refers to the testing and trying out of the respective goods, as it is possible and common in a shop.Goods unable to be dent in a parcel are to be returned at our risk.
The cost of return has to be covered by the customer if the delivered goods correspond to the ones ordered and if the price of the returned goods does not exceed 40 Euros, or if the total is higher, at the point of withdrawal, the payment or a contractually agreed upon partial payment has not been made. Otherwise the return is free for you.
Goods unable to be sent in a parcel will be picked up by the supplier.
Obligations to reimburse payments must be fulfilled within 30 days. For the customer the time limit begins when the declaration of withdrawal or the goods have been sent back, for the supplier with their reception.Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or which, due to their nature, can not be returned or can spoil quickly or whose expiration date has passed, the delivery of audio - or video recordings or software if the delivered data carriers have been opened by you, or the supply of newspapers, periodicals and magazines, except in cases where the contract declaration has been submitted by phone.End of conditions of withdrawal